Our client servicing professionals focus on managing clients, maintaining a long term relationship with clients and maximizing sales opportunities within them. This position allows you to build productive, professional relationships with key personnel in assigned client accounts.
Our top client servicing professionals are passionate and driven in order to produce top results, all the while maintaining integrity. Position holder will be an individual contributor, responsible to generate revenue by engaging and serving existing clients, handling their queries and complaints and by
renewing and upgrading their existing services.
-To set up and deliver sales presentations, product/service demonstrations on daily basis calling and meeting pre-defined set of paid members on regular basis
-To ensure systematic follow-up with the client organizations to take the sales pitch to time-
-To be an interface between the customer and internal support teams to ensure that the customer receives the best possible service from the company.
-Will be responsible for key client retention, per key client revenue optimization & renewals.
-Closely monitoring of work in progress, customer complaints and accounts receivables.
-Ensure High Class Service delivery to identified key clients.
-Achievement of weekly /Fort nightly/ monthly sales targets assigned.
-Ensuring client retention / renewals.
-Effective coordination with the internal departments for delivery of products within agreed time-line.
-Ensure strict adherence of sales process and internal procedures
-To penetrate all targeted key accounts and originate up selling opportunities for the company products and services.
-To ensure that all payments are collected as per the company payment terms.
-Ensure adherence to sales processes and requirements.
-Knowledge and application of sales & servicing techniques such as: Seek Opportunity, Rapport building, selling on emotion, ownership, building value in the product, and upselling.
-Quick thinking and problem solving skills
-Able to work independently and as a team player
-Excellent verbal communication skills
-Excellent active listening skills
Attitude & Behavior:
-Positive and enthusiastic attitude
-Handles Rejection well
-Customer focus and result oriented approach
-1 3 Years of relevant sales experience
-Preferably from Dotcom , Media, Internet, Banking or Insurance Industry
Salary: INR 2,50,000 - 3,50,000 P.A. Incentives & Other Benefits
Industry:Internet / Ecommerce
Functional Area:Sales, Retail, Business Development
Role Category:Channel Sales
Role:Sales / BD Manager
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
Doctorate:Doctorate Not Required
Founded in 1996, the company's mission is 'to make doing business easy'. Keeping this mission in mind, we come up with appropriate initiatives from time to time. Recently, we have announced our entry in the fintech space.
IndiaMART has more than 3Mn sellers and 30Mn buyers registered on the platform. The company has a strong team of around 3500 employees with 80 branches across India.
We are backed by investors like Intel Capital, Amadeus Capital, WestBridge Capital & Quona Capital.Ã¢â‚¬â€¹