Assistant Manager/tl Quality

5 - 8 Years

Job Description

Job Summary:
Responsible for monitoring/auditing, preparing and providing adequate feedback to ensure process compliance
Ensure adherence to quality norms as per client specification, also internal policies, procedures, and compliance regulations are being followed
To ensure that associates perform efficiently and effectively within their assigned areas, with pre - determined performance standards
Identify improvement opportunities, develop and drive appropriate action plans for quality enhancement.
Partner with Operations and streamline / enhance metrics
Reduce learning curve and help enhance product/process knowledge of new joinees
Client Coordination - calibration calls, reports etc.
Communicate to heighten awareness and focus on importance of improving the overall customer experience
Make recommendations and drive improvement
Support the Company's pursuit of high quality service to internal and external customers and enhance the overall customer experience
Ensure that internal policies, procedures, and compliance regulations are being followed
Identify operational / training issues and help team in fixing these gaps.
Analyze the data of the team aligned and make dashboards

Good analytical, logical reasoning & numerical ability
Training, Coaching & Mentoring skills
Eye For Detail - Ability to identify/dissolve potential failure modes
Excellent interpersonal and communication skills required as the job involves extensive interaction and feedback
Excellent Data Interpretation/Presentation Skills
Good Written and oral Communication Skills
Customer orientation
Good People management skills
Process orientation & structured thinking
Basic knowledge of Quality Tools
Candidate should be proficient in MS Excel and PowerPoint.

Graduate/MBA from preferably business related discipline.

Salary: INR 4,00,000 - 7,00,000 P.A.

Industry:Internet / Ecommerce

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type:Permanent Job, Full Time

Key Skills

Desired Candidate Profile

Please refer to the Job description above


PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

IndiaMART InterMESH Ltd
IndiaMART .com is India's largest Online B2B marketplace connecting global buyers with suppliers. Estd in 1996 and accredited with ISO 9001:2000 certification, IIL offers value-added services to its 1,000,000 members and over 5 million global buyers. Having over 4000 employees with a network of 75 offices across India, IIL offers a youthful and welfare-driven approach to career-building. Having an enviable track record of being the only Indian Dotcom company that has stayed profitable since launch, today IIL investors include Intel Capital and Bennett Coleman & Co. Ltd. (Times Group).
View Contact Details+

Recruiter Name:Kritika Chauhan

Contact Company:IndiaMART InterMESH Ltd



Address :7th & 8th Floors, Advant-Navis Business Park, Plot No 7, Sector – 142


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