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Client Relationship Manager

2 - 4 YearsNoida

Posted: 7 days ago

Job Description

Title / Designation : Relationship Manager
Location : Noida 142
Department : Tele-Monthly
Vertical : Client Servicing-Vintage

About the company:
IndiaMart is Indias largest online marketplace, connecting buyers with suppliers. The online channel
focuses on providing a platform to SMEs, large enterprises as well as individuals.
Founded in 1996, the companys mission is to make doing business easy. Keeping this mission in mind,
we come up with appropriate initiatives from time to time. Recently, we have announced our entry in
the fintech space.
IndiaMart has more than 3Mn sellers and 30Mn buyers registered on the platform. The company has a
strong team of around 3500 employees with 80 branches across India.
We are backed by investors like Intel Capital, Amadeus Capital, WestBridge Capital & Quona Capital.

Job Summary:
Servicing the existing clients.
Achievement of monthly, quarterly and annual sales targets by generating revenue from existing
paid members.
Responsible for client retention, per client revenue optimization & renewals with his/her team.
Keep a close track on work in process, customer complaints and accounts receivables.
Accurately forecasts weekly, monthly, quarterly and yearly revenue streams.
Identifying the opportunity & problem areas, preparing the action plan for achieving the key
sales figures.
Actively driving and ensuring sale target achievement, management of sales support function
and timely work completion of customers.
Recruit, develop & ensure Retention of respective team by formulating their development plans
and communicating with them on a regular basis.
Record performance metrics and monitoring key parameters to increase the overall productivity
of the sales personnel.
Drive performance incentive structure and sales promotion schemes.
To ensure that all payments are collected as per the companys payment terms.
Ensure adherence to sales processes and requirements.
Conduct performance review for his/her team on regular basis.
Knowledge and application of sales techniques such as rapport building,selling on emotion,
building value in the product, and closing the sale.
Keen understanding of the business and technical contexts in which key accounts are situated.
Business advisor to your customers.
Quick thinking and problem solving skills
Excellent verbal communication skills
Excellent active listening skills
Innovative vision and foresight to anticipate and create new opportunities that resonate with
your customer.

Attitude & Behavior:
Aggressive self-starter who inspires a diverse team
Positive and enthusiastic attitude
Handles Rejection well
Customer focus and result oriented approach
2-3 Years experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce
/ Service industry with 1+ years of team handling experience.
At-least 1+ years of experience in managing a Team in a successful Direct marketing/ Space
selling/ Banking / Insurance/ Services organization . Preferably from Dotcom, Media, Internet,
Banking or Insurance Industry.
Should have managed at least a team of 5 to 10 sales professionals at least once.
MBA or any Equivalent Degree


Salary: INR 3,00,000 - 4,25,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: Sales, Retail, Business Development
Role Category: Retail Sales
Role: Sales/Business Development Manager
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

Doctorate - Doctorate Not Required

Company Profile

IndiaMART InterMESH Ltd
IndiaMART .com is India's largest Online B2B marketplace connecting global buyers with suppliers. Estd in 1996 and accredited with ISO 9001:2000 certification, IIL offers value-added services to its 1,000,000 members and over 5 million global buyers. Having over 4000 employees with a network of 75 offices across India, IIL offers a youthful and welfare-driven approach to career-building. Having an enviable track record of being the only Indian Dotcom company that has stayed profitable since launch, today IIL investors include Intel Capital and Bennett Coleman & Co. Ltd. (Times Group).
View Contact Details+
Contact Details

Contact Company:IndiaMART InterMESH Ltd



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