Exe / Sr Exe Business Delivery – Customer Care

1 - 6 Years
Noida

Job Description

Title / Designation : Executive/ Sr. Executive Client Servicing
Location : NOIDA 142
Department : CSD/KCD


About the company: IndiaMART is Indias largest online B2B marketplace, connecting buyers with suppliers. With 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small & Medium Enterprises (SMEs), large enterprises as well as individuals. Founded in 1999, the companys mission is to make doing business easy.
IndiaMART offers a platform to 5.98 Crore buyers to search from over 5.01 crore products and get connected with over 47 lakh reliable and competitive suppliers.
IndiaMART has been the proud recipient of the Red Herring 100 Asia Award in 2008, as one of the top promising Asian companies driving the future of technology. Led by innovation and backed by experience, the company introduced a pioneering service in 2012 called Buy Leads. The commitment to bring affordable and low-cost solutions to the SMEs laid the foundation for this low-cost solution, which was bestowed with the Manthan Award in 2013 under the E-business and Financial Inclusion Category.
IndiaMART has over 2500 employees located across 76 offices in the country. We look forward to having you as a part of the team.

Position Description:
Our client servicing professionals focus on managing clients, maintaining a long term relationship with clients and maximizing sales opportunities within them. This position allows you to build productive, professional relationships with key personnel in assigned client accounts.

Our top client servicing professionals are passionate and driven in order to produce top results, all the while maintaining integrity. Position holder will be an individual contributor, responsible to generate revenue through serving existing clients, managing their retention and renewal year on year and upsell.

Job Summary:
To penetrate all targeted accounts and originate upselling opportunities for the companys products and services.
Will be responsible for client retention, per client revenue optimization & renewals.
To ensure systematic follow-up with the client.
To be an interface between the customer and internal support teams to ensure that the client receives the best possible service from the company.
To ensure that all payments are collected as per the companys payment terms.


Knowledge:

Knowledge and application of sales & servicing techniques such as: Seek Opportunity, Rapport building, selling on emotion, ownership, building value in the product, and upselling.

Skills:
Quick thinking and problem solving skills
Able to work independently and as a team player
Excellent verbal communication skills
Excellent active listening skills

Attitude & Behavior:
Positive and enthusiastic attitude
Handles Rejection well
Customer focus and result oriented approach

Experience:
Preferably from Dotcom , Media, Internet, Banking or Insurance Industry(if experienced)

Qualification:
Graduate / MBA/ B.Tech or any Equivalent Degree

Salary: INR 1,00,000 - 3,00,000 P.A.

Industry:Internet / Ecommerce

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Any Postgraduate - Any Specialization, MBA/PGDM - Any Specialization

Doctorate:Doctorate Not Required

Company Profile

IndiaMART InterMESH Ltd

IndiaMART .com is India's largest Online B2B marketplace connecting global buyers with suppliers. Estd in 1996 and accredited with ISO 9001:2000 certification, IIL offers value-added services to its 1,000,000 members and over 5 million global buyers. Having over 4000 employees with a network of 75 offices across India, IIL offers a youthful and welfare-driven approach to career-building. Having an enviable track record of being the only Indian Dotcom company that has stayed profitable since launch, today IIL investors include Intel Capital and Bennett Coleman & Co. Ltd. (Times Group).
View Contact Details+

Recruiter Name:Sheetal Sahni

Contact Company:IndiaMART InterMESH Ltd

Email :sheetal.sahni@indiamart.com

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