Sr. Executive(quality Analyst)

1 - 2 Years
Noida

Job Description

Position Description:
The Position Holder is expected to audit and analyze calls to identify the compliance and improvement areas. S/He should be able to identify trends, deliver feedback and prepare reports weekly and monthly. The position holder is expected to run calibration with vendor and chalk out action plan accordingly.

Job Summary:
Auditing and Analyzing sample data (calls/ cases), and report findings to the supervisor.
Conduct multiple calibration with the vendor to ensure accurate audits.
Review to Reviewer on a weekly basis to check for any discrepancies.
Conduct Training Sessions on Soft Skills and Process Issues.
Vendor visit for training and feedback delivery from time to time.
Preparing reports and share audit findings with the stakeholders.


Knowledge:

Previous experience of audits and analysis is mandate
Knowledge of excel will be a positive addition.

Skills:

Exceptional written, verbal communication skills.
Excellent presentation skills
Strong listening, questioning and networking skills.
Report Management Skills


Attitude & Behavior:
Ability to work with big/emerging and established brands
Goal oriented relentless hunter
Ability to wear multiple hats- sales/service/retention


Experience:

Minimum 1 year experience in Transactional Quality, and overall 2 years in service industry.

Qualification:
Graduate/MBA from preferably business related discipline.

Salary: INR 2,00,000 - 4,00,000 P.A.

Industry:Internet / Ecommerce

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

IndiaMART InterMESH Ltd
IndiaMART .com is India's largest Online B2B marketplace connecting global buyers with suppliers. Estd in 1996 and accredited with ISO 9001:2000 certification, IIL offers value-added services to its 1,000,000 members and over 5 million global buyers. Having over 4000 employees with a network of 75 offices across India, IIL offers a youthful and welfare-driven approach to career-building. Having an enviable track record of being the only Indian Dotcom company that has stayed profitable since launch, today IIL investors include Intel Capital and Bennett Coleman & Co. Ltd. (Times Group).
View Contact Details+

Recruiter Name:Kritika Chauhan

Contact Company:IndiaMART InterMESH Ltd

Telephone:7290006505

Email :kritika.chauhan@indiamart.com

Address :7th & 8th Floors, Advant-Navis Business Park, Plot No 7, Sector – 142

Website:http://www.indiamart.com

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