Head Operations – Cyber fraud

9 - 14 Years

Job Description

Job Summary:
Candidate shall ensure that our online business platform is free from ingenuine users/spammers by deploying various technical and behavioural data analytics interventions. He shall listen to voice of users and use forensic investigation to correct the root cause and control cyber frauds or conflicts between buyers and suppliers in ecommerce/ online payment domain.

1. Strategy formulation to ensure our online platform is free from any ingenuine users/activities.
2. Complete forensic investigation of any reported case and correct the root cause.
3. Closely work with technology, legal and servicing teams to ensure timely execution.
4. Data analysis and work flow management.
5. Helpline bridge between buyers and suppliers for their deal conflicts to ensure timely resolution.
6. Ensuring quality of team operations by regular audits and training.
7. Measurement of KPIs and communication to stakeholders.

Skill Sets:
1. Excellent verbal, written communication and presentation skills.
2. Competency in MS Office especially Excel & PPT.
3. Should understand technology know how.
4. Analytics driven thought process.
5. Experience in Cyber fraud detection and forensic investigations for preferably ecommerce/ online payment platforms.

Salary: Not Disclosed by Recruiter

Industry:Internet / Ecommerce

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above

Company Profile

IndiaMART InterMESH Ltd

IndiaMART is India's largest online B2B marketplace, connecting buyers with suppliers. With 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small & Medium Enterprises (SMEs), large enterprises as well as individuals. Founded in 1999, the company's mission is "to make doing business easy".

5.98 Crore+ Buyers | 47 Lakh+ Suppliers | 5.01 Crore+ Products & Services

IndiaMART has 2539 employees located across 76 offices in the country. The existing investors of IndiaMART include Intel Capital, Amadeus Capital, WestBridge Capital & Quona Capital and Accion Frontier Inclusion Mauritius.
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Contact Company:IndiaMART InterMESH Ltd

Email :nidhi.sharma@indiamart.com