Manager – Customer Operations

3 - 6 Years
Dehradun

Job Description

Location: Dehradun

Designation - Manager - Customer Operations

Skills Required
  • Lead Cross Functional Team
  • Defining Product Road Map
  • Good technical knowledge
  • Good Interpersonal Skills/Leadership skills
  • Critical thinking and Problem-Solving Skills
  • Planning and Organizing and Team Work

Key Responsibilities

  • Manage customer operations solving customer tickets and Queries
  • Identifying the broken business processes
  • Management of productivity and quality
  • Enhance and optimise the operational procedure, systems and principles in the areas of
  • information flow and management
  • Researching new technologies and alternative methods of efficiency
  • Ideate new product strategies, plan and execute it efficiently
  • Monitor team performance and report on metrics

Education:

Preferably a BTech/MBA with 3-6 years of experience
B tech(IT/CS) along with knowledge of Machine learning will get preference

Please adhere to the %age criteria below while applying for this role:

10th - 70% and above
12th - 70% and above
B.tech - 60% and above

Salary: Not Disclosed by Recruiter

Industry:Internet / Ecommerce

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Assistant Manager/Manager-(NonTechnical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Tech/B.E. - Any Specialization, Computers

Company Profile

IndiaMART InterMESH Ltd

IndiaMART is India's largest online B2B marketplace, connecting buyers with suppliers. With 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small & Medium Enterprises (SMEs), large enterprises as well as individuals. Founded in 1999, the company's mission is "to make doing business easy".



5.98 Crore+ Buyers | 47 Lakh+ Suppliers | 5.01 Crore+ Products & Services

IndiaMART has 2539 employees located across 76 offices in the country. The existing investors of IndiaMART include Intel Capital, Amadeus Capital, WestBridge Capital & Quona Capital and Accion Frontier Inclusion Mauritius.
View Contact Details+

Recruiter Name:Neeti Goel

Contact Company:IndiaMART InterMESH Ltd

Email :neeti.goel@indiamart.com

Website:https://www.indiamart.com/