Relationship Manager-client Servicing

2 - 6 Years
Delhi NCR, Mumbai, Hyderabad, Kolkata, Surat, Vadodara

Job Description

Our client servicing professionals focus on managing clients, maintaining a long term relationship with clients and maximizing sales opportunities within them. This position allows you to build productive, professional relationships with key personnel in assigned client accounts.

Our top client servicing professionals are passionate and driven in order to produce top results, all the while maintaining integrity. Position holder will be a team leader, responsible to generate revenue through serving existing clients, managing their retention and renewal year on year and upsell with his/her team.
The job encompasses complete P&L responsibility of a team of 5 Executives. He/She shall be responsible to plan, execute and build and leverage relationships with existing clients through proactive, creative and ongoing client service to ensure retention of clients.

Job Summary:

Servicing the existing clients.
Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members.
Responsible for client retention, per client revenue optimization & renewals with his/her team.
Keep a close track on work in process, customer complaints and accounts receivables.
Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, clients work status and receivables.
Accurately forecasts weekly, monthly, quarterly and yearly revenue streams.
Identifying the opportunity & problem areas, preparing the action plan for achieving the key sales figures and presenting the Branch Sales reports. Actively driving and ensuring sale target achievement, management of sales support function and timely work completion of customers.
Recruit, develop & ensure Retention of respective team by formulating their development plans, meeting their training needs and communicating with them on a regular basis.
Record performance metrics and monitoring key parameters to increase the overall productivity of the sales personnel.
Drive performance incentive structure and sales promotion schemes.
Collecting market feedback and provide periodic updates to the management for formulation of policy & strategy.
To penetrate all targeted accounts and originate sales opportunities for the companys products and services.
To set up and deliver sales presentations, product/service demonstrations on daily basis with his/her team.
To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure.
To ensure that all payments are collected as per the companys payment terms.
Ensure adherence to sales processes and requirements.
Conduct performance review for his/her team on regular basis.


Knowledge and application of sales & servicing techniques such as: Seek Opportunity, Rapport building, selling on emotion, ownership, building value in the product, and upselling.
Keen understanding of the business and technical contexts in which key accounts are situated.
Business advisor to your customers.


Quick thinking and problem solving skills
Excellent verbal communication skills
Excellent active listening skills
Innovative vision and foresight to anticipate and create new opportunities that resonate with your customer.

Attitude & Behavior:

Aggressive self-starter who inspires a diverse team
Positive and enthusiastic attitude
Handles Rejection well
Customer focus and result oriented approach


4-7 Years experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce
Service industry with 2+ years of team handling experience.
At-least 1+ years of experience in managing a Team in a successful Direct marketing/ Space selling/ Banking / Insurance/ Services organization . Preferably from Dotcom, Media, Internet, Banking or Insurance Industry.

MBA or any Equivalent Degree

Perks and Benefits 

Lucrative Incentives

Salary: Not Disclosed by Recruiter

Industry:Media / Entertainment / Internet

Functional Area:Sales, Retail, Business Development

Role Category:Corporate Sales

Role:Client Servicing/Key Account Manager


Desired Candidate Profile

Please refer to the Job description above

Company Profile

IndiaMART InterMESH Ltd

IndiaMART .com is India's largest Online B2B marketplace connecting global buyers with suppliers. Estd in 1996 and accredited with ISO 9001:2000 certification, IIL offers value-added services to its 1,000,000 members and over 5 million global buyers. Having over 4000 employees with a network of 75 offices across India, IIL offers a youthful and welfare-driven approach to career-building. Having an enviable track record of being the only Indian Dotcom company that has stayed profitable since launch, today IIL investors include Intel Capital and Bennett Coleman & Co. Ltd. (Times Group).
View Contact Details+

Recruiter Name:Akanksha Goel

Contact Company:IndiaMART InterMESH Ltd


Reference Id:Akanksha_RM/SAM