Hiring For Senior Executive – Operations

from 1 to 4 year(s) of Experience
Delhi NCR

Job Description

Skill Sets / Requirements:

  • Proactive problem solving and coaching skills
  • Analytical bent of mind with good hold on numbers and calculations
  • Comfortable in working with spreadsheets (MS Excel / Google Sheets) and slides (PowerPoint / Google Slides)
  • Excellent written and verbal communication skills

Key Responsibility Areas:

Working will be as an SME (Subject Matter Expert) handling a pool of 25-30 freelancer associates. Key responsibilities shall include:

  • Identification and implementation of measures to enhance process efficiency
  • Ideate and provide inputs in improving the training content
  • Identifying process improvement areas, solutions and coordinating with relevant stakeholders for the implementation
  • Ensuring adherence to quality SOPs
  • Quality related objection handling of the associates
  • Resolution of issues/tickets of the associates
  • Preparing weekly/monthly reports and presenting them to the management
  • Benchmarking, articulating, and implementing best practices related to process operations

Salary: Not Disclosed by Recruiter

Industry:Media / Entertainment / Internet

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Must have Key Skills

Other Key Skills

Desired Candidate Profile

Please refer to the Job description above


UG:B.Tech/B.E. - Any Specialization

Company Profile

IndiaMART InterMESH Ltd

IndiaMART .com is India's largest Online B2B marketplace connecting global buyers with suppliers. Estd in 1996 and accredited with ISO 9001:2000 certification, IIL offers value-added services to its 1,000,000 members and over 5 million global buyers. Having over 4000 employees with a network of 75 offices across India, IIL offers a youthful and welfare-driven approach to career-building. Having an enviable track record of being the only Indian Dotcom company that has stayed profitable since launch, today IIL investors include Intel Capital and Bennett Coleman & Co. Ltd. (Times Group).
View Contact Details+

Contact Company:IndiaMART InterMESH Ltd

Address:Tower 2,6th Floor,Assotech Business Cresterra,Plot, No 22,Noida Sector 135, , NOIDA, Uttar Pradesh, India